Frequently Asked Questions

What causes matting?
Greasy skin and coat combined with natural shedding cause matting. And once a small tangle or mat forms, it grows very quickly especially in the friction areas, the armpits, chest and between the back legs. The only real defense against tangles and mats is regular bathing and drying done by a professional cat groomer who truly knows what they are doing. Most groomers are not cat groomers and will groom a cat using products and techniques that they would use on a dog and this can cause more problems. Make sure your cat groomer is certified by the National Cat Groomers Institute (NCGI), the only cat grooming association of its kind, that offers effective, quality training for cat grooming certification.
Do cats like getting a bath?
Contrary to the old wives tale, very few cats are truly hydrophobic in fact; most cats don’t mind being bathed. With proper introduction, the majority of cats do very well in the bath. We know from experience that cat owners report they have a very happy cat after it returns home from a day at the spa.

How do you dry the cats?
We use the Catty Shack Vac patented drying system designed specifically for cats.  This enclosed drying/vacuum system means we can provide the most efficient drying process and produce the highest quality finish possible.

Will you sedate my cat?
We do not sedate cats, it is illegal for a groomer to provide any type of sedation to a pet.  The truth is that in reality, very few cats truly do need any sort of sedative in order to be groomed. If we do think your cat would best be served by receiving medication, we will refer you to your veterinarian for a mild sedative that can be administered prior to the
grooming appointment or for full sedation at the veterinarians’ office if it is needed.

Will it hurt my cat to be groomed?
No, but it can hurt your cat to NOT be groomed. Cats that are not groomed are prone to serious matting problems, skin conditions, painful ingrown nails, and a variety of other serious health problems that, if left unattended that can cause irreversible damage or even in serious cases death. A cat that is groomed regularly (approximately every 6 weeks) will not suffer from such problems. Because the groomer is handling the cat on a regular basis and looking over every inch of its body during each visit, health issues
that may arise can be found early on, and the likelihood of effective intervention is increased.

How long will it take for you to groom my cat?
We typically allow 1 ½ – 2 hours per cat for your appointment. If your cat is severely pelted/matted, geriatric or if they are fractious, the grooming time may take longer.  We will be able to provide a more accurate time frame at the time of the appointment.

How often should my cat be groomed?
According to the NCGI and the Cat Fanciers of America, cats should be on a grooming schedule of every 4-8 weeks depending on their coat length and coat quality.

Can you groom my cat if he is aggressive?
Most of the time we can. We can usually tell when we initially see your cat in person whether or not it can be safely handled. *see footnote

Can you groom my cat if I have tried other salons and they have turned him away?
Yes, that is our specialty.  The majority of salons opened today are dog grooming salons, we are a cat grooming salon with a groomer who has been trained with the handling skills needed to groom your cat safely and efficiently.  *see footnote

What are the benefits of having my cat professionally groomed?
The main benefit is having a happier, healthier cat that does not suffer from any of the painful and potentially life-threatening problems already mentioned. In addition, you will benefit from regular grooming cuts down on shedding, eliminates hairballs, reduces allergy problems, nail trims/soft paw covers that will help reduce or eliminate destruction of furniture and helps promote a cleaner environment as well as a cleaner cat.  And the best part is, you don’t have to do any of the grooming yourself! Leave that up to us!

*If on the rare occasion that we have a cat come in who would pose too much of a risk to either themselves or the groomer, we will refer you to your veterinarian for services under sedation.

Important Information

  • We are by appointment only, canceling or rescheduling as well as no-shows require a minimum of 48 hours notice or will be subject to a $60 per cat fee. Holiday months of Nov and Dec fee increases to $80 per cat.  These fees will be due upon receipt and need to be paid before another appointment will be scheduled. NOT confirming an appointment does not count as canceling an appointment, all appointments MUST be canceled within 48 hours either via email, phone or text message.
  • Bring cat in the carrier, to help with this take your carrier out 24-48 hours before his/her appointment so that they will become accustomed to it being out and will not run and hide as soon as it is taken out leaving you searching for your cat just before his/her appointment.  If you can not find your cat or get your cat in the carrier in time for their appointment, the cancellation/no show fees will apply.
  • All cats will be assessed upon arrival for determining temperament and grooming tolerance, we will then advise you on what services we feel will be best for your cat based on our evaluation.  Special handling fees may apply for senior or aggressive cats.
  • Parasite fees will apply to any cats who have fleas or ticks.  Disinsecting fees may apply to prevent cross-contamination to our other clients.
  • Cleaning fee’s if during grooming it is discovered that your cat has ringworm the grooming session will immediately end, you will be notified and you will be required to pick your cat up.  Your cat will require a minimum of 2 clear ringworm evaluations by a veterinarian before they will be allowed back for grooming.
  • Dirty crate fees will apply if your cat arrives in a dirty crate, we do not want to put a clean cat back in a dirty crate.
  • Fees will apply for cats that require de-matting of de-pelting fees will be based on the severity of the matting.  We will only de-mat/de-pelt your cat ONE time after that all fees will be doubled.  Mats and pelts are painful, and 100% preventable so we will not tolerate repeat de-matting/de-pelting sessions.
  • ALL cats must have current rabies vaccinations with copies sent prior to the appointment if possible.
  • Documents can be sent via email to or an image texted to 757-508-2277

Best Pet Grooming in Newport News, VA

What a wonderful honor! We strive to offer the highest quality services available for your feline family members knowing that your purrkids deserve it! Having a place that specializes in the unique needs of felines we will continue to meet and exceed our clients high expectations! Thank you so very much!

“Best Pet Grooming in Newport News, VA
Handpicked Top 3 Newport News Pet Grooming. How can we actually find this? Our 50-Point Inspection includes everything from checking reputation, history, complaints, local reviews, nearness, satisfaction, trust and cost to the general excellence. You deserve only the best!” (

For more information on our grooming services or to request an appointment for your fabulous Feline please visit us at

Variety of Services

We offer a variety of services to meet your cat grooming needs.

Some of the problems you and your cat may be dealing with:

  • tangles
  • mats
  • fleas
  • dandruff
  • allergies
  • hairballs
  • sharp or ingrown claws
  • shedding
  • grease
  • odors
  • unsanitary conditions

No matter the problem, we are here to help you.


If you have never had your had professionally groomed before, we invite you to speak with us. Once we see your kitty and discuss your needs, we can offer suitable solutions to whatever issues you and your cat are dealing with.  If you have had your cat previously groomed somewhere else, we invite you to give us a try. Our attention to detail sets us apart from the average pet groomer.  Our products and equipment are highly specialized to give you the best experience possible including a professional grade water purification system and natural organic products to help ensure the most chemical free grooming possible.